Free tool · NC/CAPA system self-check

The NC/CAPA Scorecard

Can your NC/CAPA system produce the numbers that show it’s under control? Eleven KPIs across three maturity levels — Foundation, Advanced, Elite. Rate the ones you measure against the bands, mark the ones you don’t, and see where your system stands.

Takes about 10 minutes. Your ratings autosave in your browser — nothing you enter is sent to me or anywhere else.

For each KPI, compare your own number against the bands. An honest estimate is enough — you don’t need the report open.

If you can’t even estimate a KPI, that’s “We don’t measure this.” A number you can’t estimate isn’t being managed.

Your maturity level comes from what you measure. The colors show where an auditor would push.

One thing before you start: these KPIs, definitions, and bands are my proposals — drawn from being responsible for NC/CAPA performance across 25+ sites, but proposals nonetheless. Calibrate them to your product risk, production volume, and risk acceptance criteria.

Unlock the full Scorecard

The three Foundation KPIs above are the baseline. Subscribers get the full Scorecard by email:

all 11 KPIs — the Advanced and Elite tiers unlocked, each with bands, practical notes, and the auditor-inference lines
a maturity verdict — Foundation, Advanced, or Elite, based on what your system can actually produce

Delivered by email, along with my honest, practical advice on NC & CAPA — the same list 440+ quality professionals already read. No fluff. Unsubscribe anytime.